Our Privacy Commitment

JUSASO respects your privacy and is committed to protecting your personal information.
 This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make an enquiry, or use our services.
1. What information we collect
We may collect the following types of personal information:

  • Your name, address, phone number and email address

  • Property address and energy usage details

  • Information about your solar system or energy requirements

  • Any information you provide through contact forms, quotes, or service requests

  • Payment details, where applicable

  • Technical data such as IP address, browser type, and how you interact with our website

2. How we collect information
We collect personal information in several ways, including:

  • When you contact us via our website, email, or phone

  • When you request a quote or complete an online form

  • When you engage our services

  • Through cookies and analytics tools when you browse our website

You are not required to provide personal information, but if you choose not to, we may not be able to provide certain services.
3. How we use your information
We may use your personal information to:

  • Provide quotes, services, and support

  • Process orders and payments

  • Manage customer relationships and communications

  • Comply with government programs (e.g. rebates or SoAR applications)

  • Improve our website and services

  • Send updates, offers, or information you have opted to receive

We will only use your personal information for the purpose it was collected, or for a related purpose that you would reasonably expect.
4. Disclosure of your information
We may share your information with:

  • Our installation partners, contractors, or suppliers (only as needed to provide services)

  • Government agencies or regulators, where required (e.g. for rebate programs)

  • Professional advisors such as accountants, insurers, or legal representatives

  • Third-party service providers who help us manage our business (e.g. website hosting, CRM, or email services)

We do not sell, rent, or trade your personal information.
5. How we store and protect your information
We take reasonable steps to protect your information from misuse, interference, loss, or unauthorised access.
 Your data is stored securely in electronic systems protected by passwords, encryption, and access controls.
6. Access and correction
You may request access to, or correction of, your personal information at any time by contacting us.
 We’ll respond within a reasonable timeframe and take appropriate steps to ensure your information is accurate and up to date.
7. Cookies and website analytics
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
 You can choose to disable cookies through your browser settings, though some parts of the site may not function properly.
8. Links to other websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
JUSASO
 Email: info@jusaso.com.au